The concept of Control of IT services offers a new view on the organization of functioning of IT divisions, an order of control of these subdivisions, ways of increase in efficiency of use of resources. This concept is constructed on the basis of the «reference» models and the principles explained in the ITIL (Information Technology Infrastructure Library) which was initially originated in Europe. Library of the best practices in information technology management quickly gathered a large number of supporters around the world. Aiming to correspond the outlined tendencies, large players in the market of IT created a number of the decisions oriented on the embodiment of the concept. There have appeared many solutions for ITIL process management. Follow this link to see an example of such a solution.
Today ITIL is a standard in the sphere of information technology management. Why did that happen?
First, from the very beginning Library was available to wide circles of the specialists. Different organizations used the explained recommendations that became an additional confirmation of their correctness and was an information source for further development of Library.
Secondly, standard models which describe the purposes, the main activities, inputs, and outputs of the various processes which are subject to implementation in the IT division are considered in the Library. Without falling before detailing separate steps which can significantly differ in the different organizations, the main focus is directed to the best practices which can be adapted to a specific situation. Thus, ITIL provides the methods of the planning of processes, roles, and activities confirmed with practice with a listing of their correlations and interdependency.
Thirdly, the Library bears in itself a certain novelty. Traditionally various internal technical and technological issues were objects of special attention and the interest of the IT division. In the modern conditions, it is necessary to be reoriented on interests and needs of the business. Being an essential element of any organization today, IT infrastructure shall not remain transcendental object. Tracing a role of IT infrastructure information of the surplus value, correlation of costs of maintenance and development of IT infrastructure with real, but not the abstract needs of business, determination of responsibility not only for functioning of separate technical units, and for all provided services — here one can find the most significant moments in the relations between business and IT.